Last Updated: January 2026

Bob88 Privacy Policy – How Your Data Is Kept Safe

The information you share with us is a trust. bob88 is committed to honoring that trust. On this page, we clearly explain what data we collect, why we collect it, where it is stored, and whether it is ever shared with anyone.

🔒 Our Three Core Commitments
No Data SoldYour data will never be sold to third parties.
256-Bit EncryptionAll data is encrypted to bank-grade security standards.
In Your ControlRequest to update or delete your data at any time.

Core Pillars of Data Protection

How bob88 Protects Your Privacy

End-to-End Encryption

Every transaction and personal detail you share is protected with 256-bit SSL encryption — the same technology used by international banks.

Secure Data Storage

Your data is stored on secured servers accessible only to authorized personnel. Regular security audits are conducted.

Identity Verification Security

Identity document details submitted during KYC are used solely to fulfill legal obligations and for no other purpose.

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time. We respect your preferences.

Right to Delete Your Data

When an account is closed, all data is deleted within the specified period, except where retention is required by law.

Third-Party Controls

Limited data may be shared with certain third parties to facilitate our services, and they are all bound by strict confidentiality agreements.

What Data We Collect and Why — At a Glance

Data TypePurposeSave
Name, email, phoneAccount Creation & CommunicationFor the duration the account remains active
Date of BirthAge Verification (18+)Permanent (legal requirement)
ID DocumentKYC Verification5 years (licensing requirement)
Payment InformationTransaction Processing5 Years (Financial Regulations)
Betting HistoryAccount Management3 Years
Device & IP InformationSecurity & Fraud Prevention1 Year
Cookie DataExperience EnhancementSession or 30 days

1What Data We Collect

Bob88 collects two types of data — what you provide directly, and what is automatically generated through your use of the platform.

What You Provide Directly:

  • Full name, email address, mobile number
  • Date of birth and residential address
  • National ID or passport number (for KYC)
  • Payment account details (bKash/Nagad/Rocket number)
  • Messages and complaints submitted to customer support

Automatically Collected Data:

  • Device information (model, operating system, browser)
  • IP Address & Approximate Location
  • A log of where you spent time on the platform and for how long
  • Betting & Gaming History

bob88 never collects: Your password, credit/debit card number, or full account number of any financial institution. If anyone asks for this kind of information, treat it as a scam.


2How Data Is Collected

Bob88 collects information from the following sources:

  • Registration Form: The registration form completed when creating your account.
  • KYC Verification Process: Documents uploaded for identity verification.
  • Transaction Records: Information related to deposits, withdrawals, and betting.
  • Customer Support: Information you provide via live chat, email, or phone.
  • Cookies & Tracking Technologies: While using the website and app.

3Why Your Data Is Used

Bob88 uses your data for the following purposes:

  • To create and manage your account.
  • To process financial transactions and prevent fraud.
  • To meet legal obligations (age verification, AML regulations).
  • To personalise our services based on your preferences.
  • To send promotional offers and important updates (if you have opted in).
  • To improve the security and performance of the platform.
  • To support members under the Responsible Gaming program.

Please Note: bob88 never uses your data for personal gain or sells it to third parties. Our business is built on the trust of our members.


4Who Your Data Is Shared With

Bob88 shares your data with third parties only in the following cases:

  • Payment Provider: bKash, Nagad, Rocket, and approved payment gateways – for transaction processing only.
  • Identity Verification Service: Licensed agencies for completing the KYC process.
  • Regulatory Authority: To meet legal requirements set by the licensing authority.
  • Law Enforcement: Where required by court order or legal obligation.
  • Technology Partners: For server hosting and cybersecurity services — under strict contractual agreements.

Your data is never shared for any reason beyond those listed above. Every partner is required to comply with our privacy standards.


5Cookie Policy

Bob88 uses cookies on its website and app. Cookies are small files stored on your device that help enhance your platform experience.

Essential Cookies

Essential for login sessions and security.

Mandatory
Functional Cookies

Remembers your language preference and personalized settings.

Optional
Analytics Cookies

Usage statistics for platform improvement.

Optional

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features.


6How Long Your Data Is Retained

Bob88 does not retain data longer than necessary. The general rules are:

  • Account information is retained for as long as the account remains active.
  • After account closure, financial and identity data is retained for a maximum of 5 years, as required by licensing regulations.
  • Betting history is retained for up to 3 years.
  • Customer support conversations are retained for up to 2 years.
  • Marketing data is deleted within 30 days of unsubscribing.

7Your Rights

As a bob88 member, you have full control over your own data:

1
Right to AccessYou can request to see what data we hold about you.
2
Right to RectificationYou can request corrections to any inaccurate information.
3
Right to ErasureYou can request deletion of your data where there is no legal obligation to retain it.
4
Right to PortabilityYou can receive your data in a portable format.
5
Right to ObjectYou can object to your data being used for marketing or profiling.
6
Right to RestrictYou can restrict the use of your data for specific purposes.

To exercise any of your rights, email us at support@bob88.im. We will respond within 30 days.


8Minor Data Protection

Bob88 strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect or process data from minors.

If a minor is found to have registered an account, it will be closed immediately and all associated data will be deleted.

For Parents: If your child has registered an account on bob88 without your knowledge, please contact us immediately at support@bob88.im. We will close the account and delete all associated data within 24 hours.


9Changes to This Policy

Bob88 may update this Privacy Policy when necessary. For any significant changes, members will be notified in advance via email or platform notification.

The date of any updated policy will be shown at the top of this page under "Last Revised". Continued use of the platform after changes are made will be considered acceptance of the new policy.


10Privacy Contact

If you have any questions about this policy or wish to exercise your rights, please get in touch with us:

  • Email: support@bob88.im
  • Live Chat: Available on the platform 24/7
  • Response Time: Up to 30 days (for data requests)

Our Commitment: Respecting your privacy is part of bob88's culture. Any complaint or concern is taken seriously and resolved promptly.

General Inquiries

Everything You Need to Know About Privacy & Account Security

Forgot your password? No worries, the recovery process is straightforward:

  1. Go to the login page and click the "Forgot Password" link.
  2. Enter the email address or mobile number used during registration.
  3. An OTP (one-time password) will be sent to your email or via SMS.
  4. Set a new password using your OTP.

The OTP expires if not used within 5 minutes, after which you will need to request a new one. If you don't receive the email, check your Spam or Junk folder. For further issues, contact support directly via live chat.

For security, use a mix of uppercase and lowercase letters, numbers, and special characters in your password. If you log in from someone else's device, always log out when you're done.

Yes, bob88 offers several responsible gaming tools. Head to the "Responsible Gaming" section in your account settings to access the following features:

  • Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis. Limits can be lowered immediately, but increasing them requires a 24–48 hour waiting period.
  • Bet Limit: Set a maximum stake per bet before you start playing.
  • Session Timer: Automatic warnings or logout after extended play sessions.
  • Cooling-Off Period: Take a temporary break from the platform for anywhere between 24 hours and 30 days.
  • Self-Exclusion: For a long-term break, you can self-exclude for anywhere from 6 months to permanently.

There's no shame in using these tools — in fact, it shows real self-awareness. For more details, visit our Responsible Gaming View the page.

Related Policies

Alongside our privacy policy, we recommend reading these pages too

Read the policy? Start playing with confidence

Your data is safe with bob88. Register with confidence and enjoy the best gaming experience.

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